Import Issues
Fix CSV import failures, duplicate partners, and group membership confusion.
CSV Import Failed
Confirm the file is a real CSV with partner names and valid email addresses, and remove empty rows before retrying. See Import Partners From CSV for the full walkthrough.
Duplicate Partners After Import
JV Copilot matches partners by email address. Clean up duplicate rows in the source file before importing again, or check the partner database for an existing record with the same email.
Partner Groups Not Showing Expected People
Open Partners, filter by the group, and confirm each partner is actually assigned to it — a partner has to be added to a group before group filters or group-based campaign selection will include them. See Partner Groups.
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