Campaign & Email Issues
Fix launch emails, test emails, sender identity, and tracking issues.
Partners Didn't Get Emails After Launch
Confirm that the campaign status is Active and the partner's email address is correct. To send the confirmation link again, open the partner's actions menu (…) and click Resend invitation. See Campaign Partners.
Test Email Didn't Arrive
Check spam and promotions folders, and confirm you sent it to the right address. Send Test lives in the campaign email editor's … (More options) menu — see Sending. Confirm sender identity is filled in before testing again.
Sender Identity Looks Wrong
Open Email Settings and click Edit on the Sending as row to update the from name and reply address. See Sender Identity. If Edit isn't available to you, ask a workspace manager.
Tracking Opens Not Showing
Some email apps delay or block open tracking to protect recipient privacy. Check the partner's campaign activity to confirm that the email was sent, but treat open counts as estimates.
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