Partner Issues
Fix missing confirmation links, email mismatches, accidental opt-outs, and dashboard link access.
Partner Lost Their Confirmation Link
Open the partner's actions menu (…) on the campaign page and click Resend invitation. See Campaign Partners.
Partner Says Invite Was Sent To A Different Email
A partner can accept an invitation with any verified email address on their account. If they see "This invite was sent to a different email," ask them to sign in with the account that owns the invited address. You can also resend the invitation to the address they use.
Editing A Partner's Email To One Another Partner Already Uses
If you change a partner's email to one already used by another profile, JV Copilot connects the campaign partner to that existing profile. If both profiles are already in the same workspace, remove the duplicate first. JV Copilot does not merge the two records automatically.
Partner Opted Out By Mistake
You cannot directly undo an Opted Out status. To add the partner back, remove them from the campaign and add them again. Their profile in the partner database remains unchanged.
Resend A Dashboard Link
Once the campaign is live, choose Email dashboard link from the partner's actions menu (…) to send them a new access link. See Campaign Partners.
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